In keeping with Indo state craft goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.indostatecraft.com/termsandconditions.html, sets out Indo state craft procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return, and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return, and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.

Terms of Return and Refund

1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.
2. It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary and subject to paragraph, Products may be returned only in case of defects or deficiencies in the Product, and not for any other reason.
3. If the User is dissatisfied with the purchased Product received from Indo state craft, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Indo state craft after due verification at its sole discretion) or in case of late delivery, a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than: (a) 7 (seven) days from the date on which he/she received the delivery of the Product, in case of electronics, (b) 10 (ten) days from the date on which he/she received the delivery of the Product, in case of toys, (c) 15 (fifteen) days from the date on which he/she received the delivery of the Product, in case of non-electronic products or toys.
4. The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Indo state craft after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of the Product.
5. Subject to the terms of this Cancellation, Return and Refund Policy, Indo state craft offers Users an easy return/refund policy. Indo state craft also accepts partial returns wherein the User can raise a return request for one or all Products except in the case of Bundled Packages (as defined hereinafter). The process for initiating the process for raising a return/refund / exchange request is:
   • Please login with your credentials and visit the My Account section.
   • Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
   • At the time of the creation of this return/refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank or Indo state craft Wallet, if the User had used the cash on delivery mode of payment.
   • The Products will be picked up within the timelines intimated by Indo state craft.
   • Indo state craft will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.
   • On certain select days as specified by Indo state craft separate policies may be applicable.
6. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for the return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, and all packaging material undamaged and unused. Indo state craft reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Indo state craft will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.
7. If a User has purchased Products that form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Indo state craft to process refunds. For illustrative purposes,
8. Return of or refund for purchased Products shall not be entertained by Indo state craft.
9. The Product has been used for reasons apart from checking fit and comfort. If Indo state craft is satisfied that the Product has been used for reasons apart from checking fit and comfort, Indo state craft shall reserve the right to reject the return of the Product;
   • the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
   • the serial number/IMEI number/bar code of the Product, as applicable, does not match Indo state craft records;
   • Indo state craft is satisfied that the Product has been rendered defective or unusable, or
   • if the User in any way breaches the Cancellation, Return and Refund Policy
10. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Indo state craft shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
11. Indo state craft shall initiate a process of refund of the monies paid by the User towards the purchase of a Product if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Indo state craft shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
12. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Indo state craft after due verification at its sole discretion).
13. Indo state craft shall make all reasonable attempts to keep the User apprised of the status of the refund through updates shared on the User’s registered mobile number and email address. Indo state craftdisclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
14. If the request for refund is undisputed by Indo state craft, the refund should reflect in the User’s bank account and/or the User’s Indo state craft Wallet within a such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Indo state craft initiates the refund.
15. Refunds shall be processed by Indo state craft through its normal banking channels except in cases where a User had utilized his/her Indo state craft Wallet for the purchase of Products or opted for the cash-on-delivery option. Where a User had utilized his/her Wallet for payment towards the purchased Products, Indo state craft shall process all refunds only into such User’s Wallet. Where a User had opted for a cash-on-delivery option for payment towards the purchased Products, Indo state craft shall process all refunds into either the User’s Indo state craft Wallet or the User’s valid bank accounts, if details of such accounts are provided by the User to Indo state craft at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Indo state craft shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) Indo state craft deems fit, in its sole discretion, to process such refunds. Once the amount is refunded into a User’s Indo state craft Wallet, it cannot be further transferred to any other bank account or encashed and would continue to remain in the User’s Indo state craft Wallet until exhausted for shopping on the Platforms. For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using balances in his/her Indo state craft Wallet, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Cancellation, Return and Refund Policy being met, then Indo state craft may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s Indo state craft Wallet and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only to such User’s Indo state craft Wallet.
16. Return of purchased Products is facilitated through Indo state craft reverse-logistics partners. Upon a User making a request for the return of Product on the Platforms and the same being duly acknowledged by Indo state craft, Indo state craft reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and deliver it to Indo state craft. While Indo state craft has made reasonable endeavors to ensure delivery and pick-ups across multiple locations in India, currently, Indo state craft has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Indo state craft is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Indo state craft shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to the Indo state craft warehouse, the User shall be required to scan the courier/postal receipt to customercare@indostatecraft.com for Indo state craft records. The aforesaid return by self-shipping the Products is subject to the returned Products passing a quality check at Indo state craft returns desk/warehouse.
17. In the event that the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.18 above and Indo State Craft does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery received from the courier/postal agency to Indo State Craft to prove his/her claim of return of Products through self-shipment to Indo state craft. It is specifically clarified that any refunds shall be processed by Indo State Craft only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery from the User, as the case may be.